Client Success Story
Aurora, Ohio
.
From Guessing on Roads to a Network Council Trusts
Aurora, Ohio moved from reactive, gut-feel maintenance to a data-driven strategy that raised citywide PCI by 7 points in 4 years and gave city council the confidence to back every decision.
160
centerline miles
66→73
network PCI, in 4 years
523
road sections covered
CHALLENGE
Growing faster than the data could keep up.
Before partnering with PMG in 2020, Aurora was managing its pavement network the way most cities do — reactively, with limited visibility and no consistent methodology to back up spending decisions. With 160 lane miles and no reliable data, every maintenance call was a guess driven by whoever complained loudest.
→ No clear picture of roadway conditions across the full network
→ Reactive planning driven by short-term needs rather than long-term strategy
→ Difficulty justifying budget decisions and project prioritization to city council
→ No framework to understand or extend the life cycle of pavement assets
WHAT PMG DID
A full pavement management program, standardized and built to last.
Standardized Assessments
ASTM-compliant (D6433-20) ratings across the network, replacing subjective ratings with a defensible, nationally recognized methodology (PCI).
RoadINsights Dashboard
An interactive map platform where staff view segment-level PCI scores, condition ratings, and video footage — intuitive enough that non-GIS users navigate it without training.
Proactive Project Management
Regular updates throughout each survey cycle, consistent delivery timelines, and a feedback loop that actually leads to product improvements.
THE RESULTS
Moved from Fair to Good condition across the entire network in 4 years.
Fair → Good
Network PCI rose from 66 to 73 in four years, a full condition class improvement.
Council Confidence
City council now understands and trusts pavement decisions backed by unbiased, third-party data.
Fully Mapped
Every road section inventoried, scored, and mapped with HD video.
Proactive Planning
Shifted from reactive repairs to a preservation-first strategy, cutting the need for costly reconstruction.
"Before PMG, we were guessing. The thoroughness and volume of info they supplied changed everything — we went from a Fair network to a Good one, and now we can back up every budget decision we take to council."
— Dave Frisbee
Assistant Director of Public Services · Aurora, OH